5
Ordering
4
Pricing
4
Service
5
Delivery

A little disappointed with the returns service

I was so sad because my handbags were not the same color as my order. I filled out the return form on the website, but what surprised me was the $15 restocking fee. Huh, that's expensive. Not only that, I also had to wait two days for the return label. The process was quite long, making my patience run out. But finally, my handbags came well, even though I had to wait a bit longer.

Pros

  • The quality of the bag is good, like designer bags
  • Availability of return and exchange products that are very useful
  • The bag comes in a variety of colors and styles

Cons

  • Returns service is subject to a 15% restocking fee
  • The returns process is quite long, but worth it
Customer Service color mismatch returns service restocking fee Handbags

Useful for 1 Shoppers